fg65 Privacy Policy
Your personal information is completely safe with us. This document describes in detail how fg65 collects, uses, and stores your data.
Introduction and Scope
This privacy policy ("Policy") is established by fg65 ("we", "our", "Platform") and applies to all services provided through the fg65.cam website. By using this website or registering an account, you are considered to have consented to the terms of this Policy.
fg65 is a trusted online entertainment platform for players in Bangladesh. We take the privacy of your personal information very seriously. We do not use your information for any purpose beyond what is described in this Policy, nor do we share it with third parties.
This Policy may be updated from time to time. We will notify you through the Platform of any significant changes. The date of the most recent update is noted at the bottom of this page.
Information We Collect
fg65 collects various types of information to provide services and improve your experience. This information comes from two main sources — information you provide directly and information collected automatically.
2.1 Information You Provide Directly
Information you give us when registering an account or using our services:
- Full name and date of birth
- Email address
- Mobile number (if applicable)
- Payment information (bKash, Nagad, Rocket, Upay number or bank account details)
- Documents required for identity verification
- Information provided through support messages or chat
2.2 Automatically Collected Information
Information collected automatically while you use the Platform:
- IP address and device type
- Browser information and operating system
- Login and logout time and date
- Pages visited and click data
- Cookies and session data
- Transaction history and gaming activity data
Purpose of Using Information
fg65 uses collected information only for the legitimate purposes listed below. We never use your information for unauthorised commercial purposes.
- Account Management: To create, verify, maintain, and ensure secure access to your account.
- Payment Processing: To securely complete deposit and withdrawal transactions and to keep a record of financial history.
- Customer Support: To resolve your issues and provide quality service through 24/7 live chat.
- Security and Fraud Prevention: To detect and prevent unauthorised account access, financial fraud, and suspicious activity.
- Age Verification: To discourage use of the Platform by those under 21 and to ensure responsible gaming.
- Service Improvement: To improve user experience, introduce new games and features, and enhance Platform performance.
- Legal Compliance: To follow applicable legal regulations and to respond to requests from regulatory authorities.
- Promotional Communications: To send you information about bonus offers, new games, and special promotions, with your consent.
Sharing Information with Third Parties
fg65 never sells your personal information or transfers it to third parties for advertising purposes. However, we may share information in the following limited circumstances:
Payment Processors
Information is shared with bKash, Nagad, Rocket, Upay, and banking partners only to the extent necessary to complete secure financial transactions. These organisations are governed by their own privacy policies.
Technology Service Providers
We work with trusted technology partners to operate the Platform. They process information only in accordance with fg65's instructions and may not use it for their own purposes.
Legal Requirements
We may be required to disclose information if ordered or directed by a competent court or legal authority, or if needed to cooperate with a legitimate investigation.
Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the new authority. Users will be notified in advance in such cases.
Cookies and Tracking Technology
fg65 uses cookies and similar technologies to improve your browsing experience, analyse Platform performance, and save your preferences.
Essential Cookies
Essential for the basic functionality of the website. This includes maintaining login sessions, storing security tokens, and holding form data. These cannot be disabled.
Functionality Cookies
Stores your language preferences, page layout, and other customisations. Used to make your experience more convenient on return visits.
Analytics Cookies
Helps us understand which pages are visited most, where users spend more time, and which parts of the Platform need improvement.
You can disable non-essential cookies at any time by changing your browser settings. Please note that disabling some cookies may cause certain Platform features to not work properly.
Data Security Measures
fg65 has adopted industry-standard technical and operational measures to ensure the security of your information.
- SSL Encryption: All data transmitted on our website is encrypted using SSL/TLS technology, which significantly reduces the risk of data theft.
- Secure Payment Gateway: All financial transactions are processed through a secure payment gateway. We do not directly store your card or mobile banking credentials.
- Access Controls: Only authorised staff may access your personal information, and only for legitimate reasons. All access is logged and monitored.
- Regular Security Audits: Our system security is tested regularly and any vulnerabilities are resolved quickly.
- Password Protection: Your password is always stored in hashed format. No fg65 staff member will ever ask for or need to know your password.
Important Notice
No transmission of information over the internet can be guaranteed to be completely secure. Even though we take every precaution, you also have a responsibility for the security of your account. Use a strong password and never share your login details with anyone.
Data Retention Period
fg65 does not retain your personal information longer than necessary. The retention period depends on the type of information and applicable legal obligations.
Account Information
Account information is retained for the entire period your account is active. Even after an account is closed, information may be kept for a set period as required by law.
Financial Transaction Data
Records of deposits, withdrawals, and other financial activity are retained for the legally required period for audit purposes and dispute resolution.
Gaming History
Records of your gaming activity are retained for a set period to meet responsible gaming analysis and legal requirements.
Communication Data
Communications made through customer support are retained for a limited period to improve service quality. They are automatically deleted once the retention period ends.
Your Rights and Choices
Every user registered with fg65 holds certain important rights regarding their own information.
- Right to Access: You may request at any time to find out what information fg65 holds about you.
- Right to Rectification: If your information is incorrect or incomplete, you may request a correction. We will update it within a reasonable time.
- Right to Erasure: Where there is no legal obligation to retain it, you may request that your personal information be deleted.
- Right to Restrict Processing: In certain circumstances you may request that the processing of your information be limited.
- Right to Opt Out of Marketing: You may opt out of receiving promotional emails or notifications at any time.
To exercise these rights, contact our support team via 24/7 live chat or by emailing [email protected]. We will respond to your request within a reasonable time of receipt.
Protection of Minors
fg65 is a 21+ platform. We state clearly that we do not knowingly collect information from any person under the age of 21.
Through an age verification process at registration, we work to ensure that only adults are using our Platform. If for any reason a minor's information enters our system, we will close the relevant account and delete the information as soon as we become aware.
If you believe a minor is using our Platform, please notify our support team immediately.
Third-Party Services
fg65 uses certain third-party services to operate the Platform, in particular game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Microgaming, NetEnt, Evolution Gaming, and Ezugi. These providers are governed by their own privacy policies.
For payment services, bKash, Nagad, Rocket, and Upay providers follow their own data protection policies. We recommend that you read the privacy policies of these organisations.
fg65 is not responsible for the data protection practices of these third parties. However, we work only with trusted and recognised partners who follow industry-standard security practices.
Policy Changes and Updates
fg65 reserves the right to update this privacy policy as needed. Changes to this Policy may arise due to changes in the scope of services, use of new technologies, or changes in legal obligations.
For any significant changes, we will display a clear notice on the Platform and notify registered users by email. If you continue to use the Platform after an update, it will be considered that you have accepted the revised Policy.
Last Updated: January 1, 2026
Contact us for any questions about privacy
If you have any questions about your personal information or this privacy policy, our support team is always here for you. We provide support in Bengali 24/7.
You may also read our Responsible Gaming page, which has detailed information about safe gaming habits.